Customer Engagement & Support

world's best AI chatbots integrated with human support to present your customers and employees with prompt solutions. The tool lets you engage with your customers smartly.

• Expand the conversation: The Bold360 tool allows you to address your customers where they want to engage. You can take the conversation to new digital channels including live chat, chatbots, messaging, and your mobile app, all in over 40 different languages.
• Enhanced engagement: Bold360 brings together AI-powered chatbots and AI-supported agents. The tool deploys chatbots with Natural Language Processing 24/7 to handle conventional queries. When challenges get complicated, human support picks up right where the bot left off so that there are no more long holds or time wasted looking for answers.
• Smart Work, Not hard-Work: You can know how to improve your customer's journey without even asking them. The analytics and reports provide you with an insight into key improvement areas so that you can optimise and make it better.
• Live Chat: People these days prefer live chat instead of calls and emails. Hence, you need to be present to address their queries without slowing down the process. Bold360 virtual agents and AI-chatbots handle this for you.
• Agents and Chatbots in harmony: While the agents are good at having one-on-one, high-value conversations, the chatbots are good at finding information and fielding routine queries. Wherever your chatbots get stuck, agents will be there to answer the queries.
• Robust API: Bold360's API lets you integrate with other systems, export data, optimize workflow, automate agent setup, and more. The SDK framework enables you to integrate Bold360 into your applications more deeply.
• Security & Permissions: With Bold360, you're in administrative control of your data. You can choose from several security options and permissions that put you in control of how your data is used and secured.

Android, iOS, Windows, Mac etc. It allows your team to take over the end user's device and perform tasks on it remotely or run scripting for recurring issues to save time and efforts. You can even bring in an expert or a technician in case of any issue that needs exceptional assistance. No matter how big your organisation is, Rescue handles everything perfectly without any glitch.

• Keeping Customer Safe: Get permissions from the end-users before accessing their device and implementing any changes to it. Customers can even set terms and conditions that you need to accept before proceeding.
• Customisation & Branding: You can customise your support such that it has a long-lasting impact on your customer. Pre-installing a calling card on a remote desktop lets customers access helpdesk with a single click.
• Integrations & APIs: Rescue API allows you to integrate with call centre applications even if your CRM is not available on their roster yet.
• Multi-platform support: Rescue allows your support technicians to handle multiple devices (whether the end-user is using Mac, Windows, Android or any other platform) from a single tech console.
• Screen Sharing iOS Devices: Rescue's iOS screen sharing feature elevates remote mobile support. Support teams can assist in all the iOS 11+ devices with ease.
• Multi-Session Handling: The RescueAssist allows you to take care of 10 sessions simultaneously through a single tech console.
• Technician Collaboration: If anything complex comes up that needs the attention of a technician or an expert, you can bring them in without adding extra licensing to your account.
• Reboot & Reconnect: After troubleshooting, reboots are extremely necessary. Rescue allows you to reboot and reconnect devices even if they are in unattended or safe mode.
• Video Support: Get an HD quality view of the problem at your end without relying on someone else's descriptions.
• VoIP Audio: The customers and agents can communicate easily while resolving the problem with built-in VoIP audio.

Android, iOS, Windows, etc. It allows you to take over the end user's device and perform tasks on it remotely. The remote diagnostic report feature gives you the error and crash report beforehand to save time and effort. Not only this, but you can also handle around ten sessions simultaneously.

• Multi-platform support: Whether the end-user is using Mac, Windows, Android or any other platform, your support technicians can handle all the devices from a single tech console.
• Screen Sharing iOS Devices: GoToAssist has launched the iOS screen sharing feature to elevate remote mobile support. Teams can provide support to all the iOS 11+ devices with ease.
• Remote Control: You can take over your user's device and work on it as if you are using it directly. For tasks that are performed frequently, scripting gets everything sorted.
• Remote Diagnostics: Save your time with GoToAssist’s remote diagnostic feature. There's no need to dig around the end user's device to find faults.
• Unattended Access: When you are experiencing down-time, you can connect the end user's device to any remote device and check-in later to attend the issue.
• Multi-Session Handling: GoToAssist allows you to take care of 10 sessions simultaneously through a single tech console.
• Technician Collaboration: If something complex comes up that needs the attention of a technician, you can bring them in without adding extra licensing to your account.
• Instant Chat: You can always stay in contact with your end-users where they already are.
• Reboot & Reconnect: After troubleshooting, reboots are extremely necessary. GoToAssist allows you to reboot and reconnect devices even if they are in unattended or safe mode.
• VoIP Audio: The customers and agents can communicate easily while resolving the problem with built-in VoIP audio.

RescueLens is the perfect app. From real-time video recording from the user's end to markings by the expert, this app lets you handle the complications pretty easily. While many of the companies provide only email and call support, you can get ahead of them by providing them with live video support that's more precise and feasible. RescueLens shortens the support time and allows the customers to fix the issue themselves. You can keep track of all the issues by integrating it with the leading ticketing systems.

• Empower Users: With RescueLens, you give your customers the freedom to fix their device themselves and get aware of the primary technicalities.
• Solve it the first time: On-site visits can be costly for you as well as the customer. You can avoid these visits with RescueLens.
• Expand your reach: With this app, you can allow your highly experienced professionals to take charge and help less experienced ones visiting the actual site.
• Live Interactive HD Video: RescueLens gives you the HD view of the problem environment so that you get to see the issue for yourself without relying on what customers explain.
• Whiteboard technology: The app allows you to annotate on the screen and guide users to solve the issue themselves.
• Easy-to-use: Whether it's an Android device or an iOS one, it is supported by all the devices.
• Session Reporting: The custom reports on session details such as features used, length, and time/date stamps give you the scope of improvement and enhance the customer experience.
• VoIP Audio: The VoIP audio lets you communicate with the users while guiding them to solve the problem.